Frequently Asked Questions
We would love to serve you to the fullest of our abilities.
Geosmin is both a brand and online store specializing in Plastic-Free, Compostable, and Sustainable products. We create and sell our own products, as well as those from other manufacturers whose products we trust and vouch for. We work with artisans from across INDIA, develop products utilizing their skills, pay fair wages to them and end of the day make our planet a better place to live on.
Our company was inspired by the ever-increasing problem of non-recyclable and non-compostable trash in our world. Did you know what 50% of all plastic ever created was manufactured in the past 15 years and that only 8% of all plastic is ever recycled? We manufacture and sell only reusable and compostable products aimed at eliminating plastic waste. Not only are these products better for the environment, but they are also better for your health because they do not contain the toxic phthalates, plasticizers, and chemicals that plastic products do.
Our dedication to reusability and compostability extends to the packaging of our products as well. Our products use the minimal amount of packaging necessary, and any packaging our products do have is completely compostable or recyclable.
We’ve thought about that for you too! We ship all our products completely plastic-free. We use brown paper boxes, paper tape with compostable glue, and use only paper or compostable stuffing.
Yes! We want to make it easier for you to reduce your waste, no matter where you are!. However, please write an email about your international order to wecare@geosmin.in to get your products shipped internationally.
We accept returns for and damages within 3 days. please see our Policies page.
We accept order cancellations anytime before shipping confirmation has been sent to the customer. For all of our policies, please see our Policies page.
We are usually able to ship orders within 24-48 hours.
You can apply to be a vendor, We request two samples of each SKU to test before we onboard a new brand. After we test, examine your product carefully and sign an agreement, we will be in touch about how to bring your product into our website. Request you to write an email to wecare@geosmin.in and get in touch with us.
We are very much eager to partner with distributors, retailers, and importers from across the globe, we can offer you good pricing on lower MOQs with customization and rebranding as well.
Please visit www.indisutras.com for more details
More Information
We accept returns of any damaged or wrong products delivered after purchasing on Geosmin.in. If you purchased your Geosmin products from another retailer please return them to that retailer.
If you received a damaged or wrong product for the purchase made on Geosmin.in, simply return it within 30 days and we will happily credit your original form of payment. All returns require a Return Authorization Number, please email us at wecare@geosmin.in and we will promptly issue you one
You can send your returns to:
Indisutras Natural Products Pvt Ltd, #58,5th cross, vittalnagar, chamarajpet, Bangalore – 560018 India (Ph: 9483457054)
Make sure to enclose a copy of your original invoice and include your Return Authorization Number. Please select a shipping method that provides a tracking number and delivery confirmation, and keep a copy of these numbers for your records. We are not responsible for lost returns.
We do our best to make sure each item is perfect, but occasionally there can be a glitch. If you have a quality problem with one of our products, please contact us at wecare@geosmin.in. If possible, please include a photo.